If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 7 days of your original purchase.
We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time.
We cannot provide refunds due to technical issues unless you allow us to adequately try and assist you. If we are unable to resolve the issue for you, we will provide a refund. Please open contact us before requesting a refund for a technical issue.
Refunds may only be issued within 7 days of the purchase date. After 7 days no refunds can be processed.
If you paid using credit cards the Refunds are generally processed and funds returned to the debit card on the customer’s bank account within 20 business days. However, there are cases in which a refund takes longer to process may up to 90 day.
we will refund completely only purchases which have been done in less than 7-days. All other refund requests (if the purchase was made more than 7 days before the refund request) will be returned partially according to a used period of the subscription. Our support team will contact users in all refund cases.
Customer change his/her mind and wanted to withdraw/switch between servers. Customer can still subscribe to other servers by purchasing new subscription.
We will not be able to make any refunds (or make a partial refund) if: